Shipping
We aim to make your shopping experience pleasant, and your shipping free and fast! Due to global inflation of fuel and shipping costs, A small number of exclusions to free shipping apply.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically confirm that it is in stock and available for immediate shipment. If for any reason, your item is on backorder, unavailable, or subject to shipping surcharges in this moment of global inflation, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3-5 business days), we process the charges and the order for fast shipment.
If your order is in stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order. Standard Delivery is 3-5 business days after completed order processing! However, please note that many of the products and brands we sell have increased demand during this time, and there are global shipping delays- all due to current global changes. These are affecting shipping ETAs varyingly. We are not held responsible for any delays due to customs, duty regulations, procedures, shipping company's errors, or any other reasons out of our control. We're all in this together. We will send you tracking information within 24 hours of your order leaving our warehouse to the e-mail address you provided when checking out, and keep an updated note on brand specific shipping ETAs on product pages and below. Please read these carefully. Additionally, you will receive tracking updates every step of the way via email and can easily Track Your Order on our site! We duly appreciate your business!
If for any reason you do not receive tracking information from us within 6 business days of your order, please follow up with us at support@luxurylivingessentials.com. We'll confirm and assist you immediately!
Our shipping policies apply only to the 48 contiguous states excluding Alaska & Hawaii, Puerto Rico, US Protectorates, APO/FPO, PO Box. Please contact us for quotes to these states or international countries.
Our Brands' Standard Shipping and Delivery Policies
Ecotric
Shipping time varies from 2-3 business days and delivery time varies between 6-8 business days for in stock items. HOW THE BIKE IS SHIPPED: Ecotric Electric Bikes are shipped 95% assembled. When you get your bike, you just need to mount the front wheel, set up the handlebars and screw in the pedals, then you can enjoy the ride!
ALFI, Eago, Whitehaus brand
Unless your order requires Freight, expect to receive your order with 2 day shipping!
E-wheels
Items will ship in 3 business days!
First Degree Fitness, Pro6, Fluid Power Zone
Shipping time varies from 2-3 business days and delivery time varies between 3-7 business days for in stock items!
Dundalk Leisure Craft Saunas
Dundalk Leisure Craft Saunas are renowned for their quality construction. This is because all products are custom-made to order with sustainably sourced cedar. We do not stock any products. Default lead times for production are approximately 12-25 weeks to ship. Due to the custom nature of these products and the positive quality of this investment, we do not allow returns. If anything is damaged during shipment, we will send out replacement wood/products.
Once your order is placed, you will be emailed confirmation. You will be contacted to schedule residential tailgate and appointment curbside delivery. Please make sure to return phone calls to the trucking company in a timely manner to arrange delivery. Additionally, determine in advance how the sauna is going to be unloaded from the truck. Most times the trucking company will deliver with an 18 wheel truck. Specify in our email and appointment call correspondence whether this size truck fits on your road or neighborhood. The trucking company is NOT responsible for unloading the sauna. The trucking company will NOTback their truck into your driveway. If the sauna is less then 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.
Crates will vary from 6’L x 4’W x 3’H to 14’L x 4’W x 3’H
The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna.
Suggested methods for unloading the truck:
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Use a forklift or other mechanical piece of equipment 1. When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.
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Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
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Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck.
If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading. Immediately, contact us with supporting evidence + Mark Bill of Lading with “Crate arrived open/damaged – Possible Hidden Damage”.
After placing your order and receiving order confirmation email, simply reply to that email that you'd like to upgrade and receive a quote for white glove delivery service. You may be required to provide photo verification that the delivery location is apt for delivery so our shipping partners can assure a smooth delivery process.
Enlightened Saunas
Standard delivery for in-stock saunas takes 5 to 10 business days depending on your location. StandardLead times for production are 10-14 weeks. White Glove Installation is available for Enlighten Outdoor Saunas! Final shipping and delivery quote is provided upon receipt of pictures and/or video from the customer assuring delivery location is easy access, with no hills, on a ground floor.